Return Policy
Once products are delivered to you and accepted as accurate and as per the original order, no return, refund or exchange is possible.
If you wish to return any items that are damaged or not as per your original order, please return the product/s in its original packing along with a remark within 7 days of delivery. In case reverse shipment cannot be arranged by us due to unavailability of our logistics partners, then you may be requested to ship such products through any available courier service.
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt/invoice, a return/exchange authorization number and be unopened, in saleable condition, otherwise the same will not be taken back. Please note that we cannot offer exchanges or refunds on opened or used products.
Your request will be processed within one to three weeks from the day you return the damaged package or an item that is not as per your original order. You will be contacted once your return is complete.

Replacement Clause
If we have delivered the wrong product, then it will be the responsibility of the customer to inform us within 2 business days, either by sending us an e-mail or by contacting our customer care cell/service department (the details of which are provided in the “Contact Us” section of the website). Please return the product/s in its original packing along with a remark within 7 days of delivery. Please note that the courier expense will be borne by You and after confirmation the original product will be dispatched within 4-5 business days.

Return and Replacement Process
1. Contact our customer service team at vrujmasala@gmail.com or +9408311234 within 7 days of receiving your order.
2. Provide order details and explain the issue with the product.
3. Our team may request photos or additional information to verify the claim.
4. Once verified, we will process your refund or arrange for a replacement to be sent.

Refund Processing
• Approved refunds will be processed within 5-7 business days.
• The refund will be issued to the original payment method used for the purchase.
Special Circumstances
In cases of widespread product issues or recalls, Vruj Masala reserves the right to modify this policy to ensure fair treatment of all affected customers.For any questions or concerns regarding our refund policy, please contact our customer service team. We appreciate your understanding and value your business.

Duplicate Clause
If by mistake you have placed an order for a particular product twice and you would like to have a refund for one such transaction, then you must inform us regarding the same within 2 business days either by sending us an e-mail or by contacting our customer care cell/service department (the details of which are provided in the “Contact Us” section of the website). Please note that the courier expense will be borne by you. The amount will be refunded in 7 business days depending on individual bank policies.